When you contact us, we collect the details you give us directly: your name, phone number, email address, service address, and a description of the problem with your gas oven.
When you browse our website, we automatically collect basic technical information such as your IP address, browser type, device type, pages you visit, and the date and time of your visit.
We use your contact details to schedule your gas oven repair, confirm appointments, send service updates, and follow up on the work we completed.
We use website usage data to understand which pages help visitors most, improve our site, and keep our online booking and contact forms working properly.
We may use your phone number or email to send you occasional service reminders or offers. You can opt out of those messages at any time.
Our website uses cookies and similar tracking technologies to remember your preferences, keep your session secure, and measure how visitors move through the site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended.
We use third-party analytics tools, such as Google Analytics, to collect anonymous statistics about website traffic and user behavior. These tools may set their own cookies.
We also use third-party scheduling and communication tools to manage appointments and send service notifications. These providers only receive the information needed to perform those tasks.
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a merger or sale of our business.
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
You may request access to the personal information we hold about you, ask us to correct it, or request that we delete it.
You may also opt out of marketing communications at any time. To exercise these rights, contact us using the details below.
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.